FAQs (Frequenly Asked Questions)

• I bought a product online from avast and i need help.
  Support for customers which purchased an avast! product through Avast.com and Element5. > Please Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it as we do not support direct customers.

• I am using Avast Free but need help > Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it as we do not support the free product.
  

• Support for customers which purchased an avast! products through Resellers. Please contact the reseller you purchased from originally for support.

• "Reseller - status" means that we start our cooperation with new partners; "Distributor" is a long term business partner with excellent sales results who has established his own network of Resellers.
  

Products

• Difference between avast! Small Business Server Edition and Suite
  What is the difference between avast! Small Business Server Edition and avast! Small Business Server Suite. In a nutshell, avast! Small Business Server Edition is a standalone* product that can be installed only on Microsoft Windows Small Business Servers1, while avast! Small Business Server Suite is marketed as a package of products for Microsoft Windows Small Business Servers1 and Microsoft Windows based workstations/clients2 network deployment.

• I want to buy more than 200 licenses, which your online calculator does not support. What do I do?
  Our online calculator only supports queries up to 200 licenses. If you have a need for a quotation larger than this, then please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and one of our friendly sales group will get back to you quite quickly with a fully prepared quotation. In order to simplify and speed up the response, please provide as much detail of your infrastructure as possible, consider such things as:How many desktops, and their operating systems;How many servers (if any) and their operating systems;PDA's? If so,
  

If in doubt always contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .